FAQ

Shipping

We Offer The Fastest Shipping & Hassle Free Returns!

Unlike many other websites that have special rules and lots of fine print, SomeoneLovesYou.com offers Free Shipping on all orders placed on the website, with no minimum order sizes.

Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.

*Expedited 2 Day Express shipping is also available in the US for a flat rate of $9.95. Express Shipping orders must be placed before 12noon PST to be received in expected timeframe. Any Express Shipping orders placed after 12noon PST will take an additional business day to arrive.

(Free Shipping is not available on Samples.)

Order Confirmation

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

Haven't received an order confirmation? Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

Please contact us if you are having difficulties with your order hello@someonelovesyou.com

Where We Ship

At the moment Shipping is only available in the United States & Canada, including Alaska, Hawaii, but more countries should be added soon! So be sure to check back often for updates.

How do I track my order?

Option 1: You can track the status of your order and shipment by logging into Your Account and opening the order by clicking on the Order Number button on the left hand side of the entry.

Option 2: Visit our tracking page at Track.SomeoneLovesYou.com. Enter your tracking number below to track your package. Your tracking number and order number were sent to your email address. 


Billing

What forms of payment do you accept?

We accept online payments by Visa, MasterCard, American Express, Discover, PayPal, Venmo, Apple Pay, Amazon Pay, Boleto, and Oxxo. So yea, pretty much everything.  

When purchasing from SomeoneLovesYou your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the SomeoneLovesYou website in any way, and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorization and authentication.

What can I do if my payment is declined?

If you believe your payment method has been declined erroneously you can contact your provider, or contact us, and we will try to find another solution.


Returns + Exchanges

Easy 30-Day Returns

Someone Loves You stands behind the quality of our products, and we hope you are happy with your order. If you are not satisfied for any reason, simply return your item(s) within 30 days of purchase for a full refund, minus shipping.

Gift Cards and other items marked "Final Sale" are FINAL SALE and are not eligible for return.

How do I return an item?

Email Someone Loves You Customer Service at hello@someonelovesyou.com for return instructions.

Receiving a Refund

A refund will be issued once we have received your returned items. Refunds do not include any shipping or handling charges. Your refund will be credited to the credit card used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers


Post Purchase

What happens after I purchase?

SomeoneLovesYou® recognizes the world around us is changing. The issues facing our communities are more complex than ever. These changes have prompted SomeoneLovesYou® to think about our opportunity and obligation to evolve our impact strategy and overall giving model to address some of the most pressing issues of today. We are taking a stand together with you, our customer, for a better tomorrow.

What isn’t changing is our commitment to deliver impact with each purchase. What we are expanding is where and how that impact is delivered. SomeoneLovesYou® is driving an evolution in our giving so that our customer and employee efforts are more connected to positive change on issues that matter in their communities and beyond. Together we stand for a better tomorrow.

Is SomeoneLovesYou® a non-profit organization?

SomeoneLovesYou is a for-profit company with giving at its core. In fact, our mission is to use business to improve lives. We work with non-profit organizations and social enterprises to create impact, which you help generate through your purchase. SomeoneLovesYou transforms our customers into benefactors, allowing us to grow sustainable giving efforts rather than depending on fundraising for support.


Product Information

How can I find out more information about a product?

You can either send an email or call our Customer Service team, and one of our aestheticians will guide you through your product selections

What skin types are SomeoneLovesYou products suitable for?

SomeoneLovesYou products are formulated for all skin types. If you have questions as to whether any particular product is right for you, you can consult our Customer Service team, and they will guide you through the selection process

Can SomeoneLovesYou Skincare products be used on sensitive skin?

Yes, all our products are appropriate for all skin types, including the most sensitive.

Do you test on animals?

Unequivocally, we do not test on animals. Period. We are PETA certified

Are your products all-natural, “clean” and non-toxic? 

SomeoneLovesYou Clean Beauty products are made with natural ingredients and are not only cruelty free, colorant and fragrance free, but are also formulated without harsh chemicals that can cause skin irritations - a great natural choice for your skin and the environment. Our products are formulated without sulfates, SLS and SLES, parabens, formaldehydes, formalde- hyde-releasing agents, phthalates, mineral oil, oxybenzone, coal tar, hydroquinone, triclosan, and triclocarban. Dermatologist tested. Are your products paraben- and fragrance-free? 

    Yes, all our products are free of parabens and fragrances and are thoroughly tested by dermatologists for safety, skin sensitivity and comedogenicity.

    Our Standards for Natural & Natural Sourced Ingredients include the following:

    • Pure, Natural, Biodegradable and subject to minimal processing.
    • Pesticide, Chemical and Paraben Free.
    • No Hexane, No Phenoxyethanol processed ingredients.
    • No Propylene Glycol and GMO-Free.
    • Petroleum Free.
    • Synthetic Preservative-free.
    • Non-Irradiated
    • No Nano Particles

        Why is the color of my creme different than the last order?

        This product, like all products, can be a slightly different shade from month to month based on the raw materials used.
        Shea Butter is the greatest deciding factor.
        Many times the lots of shea are different colors and sometimes we blend them to get a more neutral color.

        Can I purchase the old SomeoneLovesYou products?

        Our new lines are similar to previous SomeoneLovesYou products, but have been updated and enhanced to provide you even better results. We think you'll like them

        Do you offer samples?

        There are times we offer samples, but not always. Also, there are certain products that have smaller, travel sizes, as a trial product. You can also go to one of our retail partners and try the products there

        Where can I learn how to use SomeoneLovesYou’s products?

        You can either send an email, or call, our Customer Service team and one of our aestheticians can help inform you as to how our products work. You can also check on our product pages for instructions on each product

        How are SomeoneLovesYou products different from other beauty brands?

        SomeoneLovesYou products feature our Adaptive Skincare technology that enables your individualized skin to receive individualized benefit from the products, in real-time, so you can achieve your ideal skin

        Where can I find SomeoneLovesYou Products in a store?

        Please contact Customer Service for assistance.

        Can I use SomeoneLovesYou Skincare products if I am pregnant or lactating?

        Cosmetics, Cosmeceuticals and most Prescription Drugs are not tested for reproductive toxicology. SomeoneLovesYou skincare products have not been tested and it is a personal choice between you and your physician or beauty therapist if any products should be used during pregnancy. Always refer to your doctor for this answer.

        How long will it take to see visible results?

        Within a few weeks of using SomeoneLovesYou products on a regular basis, skin should begin to look and feel smoother and healthier. The look of fine lines and wrinkles will begin to diminish and complexion and texture will appear more even. An average of 2 to 6 weeks should be allowed for visible results, depending on the condition of the skin prior to using SomeoneLovesYou products. However, due to the variable nature of the human skin, no guarantee can be made regarding length of time it will take to see visible results.

        Individual customer experiences with SomeoneLovesYou products may vary. Results given in testimonials and clinical trials are from real customers who have used SomeoneLovesYou products, but similar results are not guaranteed. Individual results may vary depending on skin type, sensitivity, age, and skincare history, as well as how the product is applied.


        Professionals

        How do I get SomeoneLovesYou Professional Products?

        Please contact Customer Service.

        How are SomeoneLovesYou Professional products different than the core lines?

        Please contact Customer Service and we will guide you through our Professional line.


        Contact Us

        How do I find out about new product launches or special deals?

        We invite you to join our mailing list and we will then notify you of upcoming events in your area, as well as special promotions that are available throughout the year.

        How do I get specific questions answered by a person?

        You should contact our great Customer Service team at hello@SomeoneLovesYou.com.