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FAQ

When do you ship?

We Offer The Fastest Shipping & Hassle Free Returns!

Unlike many other websites that have special rules and lots of fine print, SomeoneLovesYou.com offers Free Shipping on all orders placed on the website, with no minimum order sizes.

Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.

*Expedited 2 Day Express shipping is also available in the US for a flat rate of $9.95. Express Shipping orders must be placed before 12noon PST to be received in expected timeframe. Any Express Shipping orders placed after 12noon PST will take an additional business day to arrive.

(Free Shipping is not available on Samples.)

Do you ship internationally?

We ship free of charge in all of North America.
International orders require additional costs and depend on the destination. Please contact our support team for more info!

How do I track my order?

Option 1: You can track the status of your order and shipment by logging into Your Account and opening the order by clicking on the Order Number button on the left hand side of the entry.

Option 2: Visit our tracking page at Track.SomeoneLovesYou.com. Enter your tracking number below to track your package. Your tracking number and order number were sent to your email address. 

Returns & Exchanges?

Easy 30-Day Returns

Someone Loves You stands behind the quality of our products, and we hope you are happy with your order. If you are not satisfied for any reason, simply return your item(s) within 30 days of purchase for a full refund, minus shipping.

Gift Cards and other items marked "Final Sale" are FINAL SALE and are not eligible for return.

How do I return an item?

Email Someone Loves You Customer Service at support@someonelovesyou.com for return instructions.

Are your products "all natural," clean and non-toxic?

SomeoneLovesYou Clean Beauty products are made with natural ingredients and are not only cruelty free, colorant and fragrance free, but are also formulated without harsh chemicals that can cause skin irritations - a great natural choice for your skin and the environment. Our products are formulated without sulfates, SLS and SLES, parabens, formaldehydes, formalde- hyde-releasing agents, phthalates, mineral oil, oxybenzone, coal tar, hydroquinone, triclosan, and triclocarban. Dermatologist tested. Are your products paraben- and fragrance-free? 

    Yes, all our products are free of parabens and fragrances and are thoroughly tested by dermatologists for safety, skin sensitivity and comedogenicity.

    Our Standards for Natural & Natural Sourced Ingredients include the following:

    • Pure, Natural, Biodegradable and subject to minimal processing.
    • Pesticide, Chemical and Paraben Free.
    • No Hexane, No Phenoxyethanol processed ingredients.
    • No Propylene Glycol and GMO-Free.
    • Petroleum Free.
    • Synthetic Preservative-free.
    • Non-Irradiated
    • No Nano Particles
     What skin types are SomeoneLovesYou products suitable for?

    SomeoneLovesYou products are formulated for all skin types. If you have questions as to whether any particular product is right for you, you can consult our Customer Service team, and they will guide you through the selection process

     Can SomeoneLovesYou products be used on sensitive skin?

    Yes, all our products are appropriate for all skin types, including the most sensitive.

     Which SomeoneLovesYou product should I use first?

    Go for what attracts you the most.

    If you want something fun and shiny and playful, go for Lovestick Glimmer. If you want a multi-purpose product that will change the way you look in just two minutes, go for Lovestick Color. Or, if you’re not big on cosmetics and just want a very good moisturizer, go for Lovesilk — it comes in 2oz, 4oz and 8oz.

     How are your products different?

    SomeoneLovesYou products feature our Adaptive Skincare technology that enables your individualized skin to receive individualized benefit from the products, in real-time, so you can achieve your ideal skin

     How do I get specific questions answered by a person?

    Feel free to chat with us Monday - Friday, 9am - 5pm or contact our 24/7 Customer Service team at support@SomeoneLovesYou.com -- we are more than happy to help! :)